Customer Solutions Rep

Pioneer Telephone Cooperative, Inc.; Newcastle (OK); On-site; USD 32,000 - 46,000; Full time

Job summary

Pioneer Telephone Cooperative, Inc. is seeking a customer-focused professional to guide residential and business customers from the first conversation to ongoing success.

The role emphasizes a technical aptitude and a consultative sales approach to deliver real value. You will own the customer experience end-to-end, assist with basic technical concerns, and collaborate with cross-functional teams to ensure positive, memorable interactions.

Qualifications

• Must learn and adapt to technology quickly.
• Strong consultative sales approach with focus on customer value.
• Excellent verbal and written communication, plus problem-solving.
• Desire for measurable results and ongoing learning.

Responsibilities

• Own the customer experience end-to-end from first contact to ongoing success.
• Assist customers with basic technical concerns and troubleshoot confidently.
• Listen deeply, follow through, and close with integrity.
• Collaborate with cross-functional teams to ensure positive interactions.

Skills

Technical aptitude

Consultative sales

Communication

Problem-solving

Continuous learning

Education

High school diploma or equivalent

Job description

About the Role

Do you love helping people and thrive on technology? Join our team!

We're looking for a customer-obsessed professional with a technical aptitude and a consultative sales approach to guide residential and business customers from the first conversation to ongoing success.

What You'll Do

• From face-to-face and phone interactions, own the customer experience end-to-end-from account and billing questions to recommending right-fit solutions.
• Assist customers with basic technical concerns and troubleshoot confidently.
• Listen deeply, follow through proactively, and close with integrity.
• Collaborate with cross-functional teams to ensure every interaction is positive and memorable.

What We're Looking For

• Technical aptitude and ability to learn quickly.
• Consultative sales approach with a focus on delivering real value.
• Excellent communication and problem-solving skills.
• Passion for measurable results and continuous learning.

Why You'll Love This Role

• Opportunity to build long-term customer relationships.
• Work with a company that values service excellence as much as smart selling.
• Grow your career in a dynamic, customer-focused environment.

Minimum Requirements

• High school diploma or equivalent.
• Three months of related experience and/or training with a focus in technology preferred.
• Must maintain a good driving record and a valid driver license.

This institution is an equal opportunity provider and employer

EOE/Minority/Female/Disability/Veterans