Customer Support & Technical Specialist

AppleOne Employment Services; United States; On-site; USD 20,000 - 29,000; Part time

Job summary

AppleOne Employment Services is seeking a Customer Support & Technical Specialist to provide front-line assistance to clients, resolve Tier 1 technical issues, and assist with website navigation.

The role combines customer service with basic troubleshooting, manages support tickets, and captures feedback to help improve products and processes while delivering a positive support experience.

Qualifications

• 1+ year of customer service or technical support experience, preferably in a high-volume support environment.
• Ability to work independently and manage time effectively.
• Strong problem-solving and communication skills.

Responsibilities

• Respond promptly to support requests via phone and email.
• Troubleshoot and resolve Tier 1 technical issues including login/access problems, website navigation, and basic functionality errors.
• Create, track, and manage support tickets through standardized systems.
• Provide clear, step-by-step guidance to clients on system use and product features.
• Maintain up-to-date knowledge of company products, services, and system updates.
• Communicate trends, common issues, and client feedback to internal teams to support product and process improvements.

Skills

Problem solving

Communication

Time management

Independent work

Organizational skills

Education

High School Diploma or GED

Tools

Ticketing systems

CRM platforms

Microsoft Office

Job description

Schedule and Pay:

• Monday through Friday, 8:00 AM – 5:00 PM
• $18 per hour
• Temp-to-Hire

The Customer Support & Technical Specialist is responsible for providing front-line assistance to clients by resolving Tier 1 technical issues, assisting with website navigation, and managing support tickets in a timely and professional manner. The role combines customer service with technical troubleshooting, ensuring clients receive accurate guidance, clear communication, and a positive support experience. This position also plays a critical role in capturing customer feedback, identifying recurring issues, and sharing insights with internal teams to improve products, processes, and overall client experience.

Essential Functions and Responsibilities:

• Respond promptly to support requests via phone and email.
• Troubleshoot and resolve Tier 1 technical issues including login/access problems, website navigation, and basic functionality errors.
• Create, track, and manage support tickets through standardized systems.
• Provide clear, step-by-step guidance to clients on system use and product features.
• Maintain up-to-date knowledge of company products, services, and system updates.
• Communicate trends, common issues, and client feedback to internal teams to support product and process improvements.

Preferred Skills and Experience:

• Strong problem-solving skills with the ability to troubleshoot issues and guide users through technical solutions.
• Excellent written and verbal communication skills across multiple communication channels.
• Ability to prioritize and manage multiple support tickets while maintaining accuracy and attention to detail.
• Comfortable learning new systems and processes through documentation, training resources, and hands-on experience.
• Self-motivated with the ability to work independently, manage priorities, and thrive in an individual contributor role with minimal day-to-day supervision.
• Proficient in Microsoft Office applications; experience with ticketing systems or CRM platforms is a plus.
• Strong organizational skills with the initiative to seek out resources, solve problems independently, and know when to escalate issues appropriately.

Minimum Basic Qualifications:

• High School Diploma or GED equivalent.
• 1+ year of customer service or technical support experience, preferably in a high-volume support environment.
• Ability to work independently and manage time effectively.