CUSTOMER SVC/SHIFT LEADER

Kroger Mountain View Foods; Champaign (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service/Shift Leader to enhance the shopping experience. In this role, you will lead teams, oversee store operations, and ensure exceptional service in a fast-paced environment. Your leadership will drive sales, foster a positive atmosphere, and maintain high standards of safety and integrity. Join a company that values diversity and offers opportunities for growth and development, where your contributions can truly make a difference in the community.

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Paid time off

Employee Assistance Program

Tuition reimbursement

Associate discounts

Qualifications

• Previous supervisory or leadership experience is essential.
• Dependability and integrity are key attributes.
• Ability to handle stressful situations effectively.

Responsibilities

• Oversee store operations in the absence of management.
• Lead teams to enhance customer shopping experiences.
• Monitor inventory and ensure compliance with policies.

Skills

Leadership

Customer Service

Communication

Problem Solving

Dependability

Education

High School Diploma

Job description

Join to apply for the CUSTOMER SVC/SHIFT LEADER role at Kroger Mountain View Foods

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to oversee the total store operations in the absence of the Store Manager and Store Managers in Training. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

1. Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning.
2. Assist store management and team members in achieving a favorable customer shopping experience.
3. Lead teams in planning, implementing, and executing merchandising and operating initiatives.
4. Identify opportunities in the store, develop solutions, and create action plans for implementation.
5. Drive sales with the management team to maximize sales and profits while managing shrink.
6. Assist in reducing turnover, increasing retention, and maintaining store operations.
7. Manage labor and supply costs to meet customer service and financial targets.
8. Handle customer returns and exchanges to ensure satisfaction and compliance with policies.
9. Monitor inventory and stocking conditions to ensure system integrity.
10. Display a positive attitude and stay current with ads and promotions.
11. Adhere to food safety regulations and safety procedures, reporting unsafe conditions or activities.
12. Follow all legal and company guidelines, and oversee store operations in the absence of management.
13. Maintain flexibility for any shift, including opening or closing the store.
14. Promote trust and respect among team members.
15. Create a welcoming environment for customers and assist with product questions.
16. Develop technical and professional skills pertinent to the role.
17. Maintain knowledge of products and provide suggestions to customers.
18. Perform physical tasks such as standing, walking, lifting, and repetitive motions.
19. Perform essential job functions with or without reasonable accommodations.

Qualifications

• Previous supervisory or leadership experience.
• Dependability and integrity in work history.
• Ability to pass a background check.
• Basic math skills and effective communication.
• Ability to handle stressful situations.

About Us

Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999. We serve customers in 48 stores across Indiana, Illinois, Missouri, Tennessee, Kentucky, and Ohio. As part of Kroger, we value diverse teams and are committed to creating positive experiences for our customers and communities. We believe in fostering growth, innovation, and a supportive environment where your potential can flourish.

What You’ll Receive From Us

• Comprehensive healthcare coverage including medical, dental, vision, and prescriptions.
• Flexible scheduling with paid time off, holidays, and sick leave.
• Support through Employee Assistance Program and financial coaching.
• Associate discounts on various products and services.
• Up to $21,000 in tuition reimbursement.
• Opportunities for growth through training and diverse career paths.