Customer Svc Rep I

50026 GRR - Harleyville Inc; Harleyville (SC); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

401(k) retirement savings

Medical, Dental, and Vision

HSA, HRA, and FSA

Paid Bonding Leave, Vacation, Sick, &

Job summary

Heidelberg Materials North America is seeking a dedicated customer service professional to be the primary contact for hazardous waste customers, coordinating orders and documentation to ensure regulatory compliance.

You will collaborate with operations, transportation, and sales to deliver exceptional service, monitor accounts, and support forecasting and reporting with Excel.

Qualifications

• Strong customer service skills with the ability to build relationships.
• Ability to manage multiple priorities in a fast-paced environment.
• Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.
• Proficiency in Excel for tracking and forecasting activities.

Responsibilities

• Serve as the primary point of contact for hazardous waste customers and provide timely support.
• Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
• Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
• Resolve inquiries and issues while maintaining accurate records and communications.
• Monitor accounts and identify opportunities to improve service quality and operational effectiveness.

Skills

Customer service

Multitasking

Regulatory compliance

Excel

Tools

Microsoft Excel

Job description

Line of Business: Other

About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You’ll Be Doing

• Serve as the primary point of contact for hazardous waste customers, providing timely and professional support.
• Coordinate customer orders, service requests, scheduling, and documentation to ensure regulatory compliance.
• Partner with operations, transportation, and sales teams to deliver exceptional customer experiences.
• Resolve customer inquiries and issues efficiently while maintaining accurate records and communications.
• Monitor customer accounts and identify opportunities to improve service quality and operational effectiveness.

What Are We Looking For

• Strong customer service skills with the ability to build positive relationships and communicate effectively.
• Demonstrated ability to manage multiple priorities in a fast-paced, detail-oriented environment.
• Working knowledge of regulatory, compliance, and documentation requirements related to hazardous waste services.
• Problem-solv ing mindset with the ability to analyze information and identify practical solutions.
• Proficiency in Microsoft Excel, including the ability to maintain tracking spreadsheets, organize data, and support forecasting and reporting activities.

Work Environment Collaborative office environment supporting hazardous waste operations and customer service activities. Frequent interaction with customers, drivers, operations personnel, and sales teams. Fast-paced setting requiring attention to detail, organization, and responsiveness.

What We Offer

Competitive base salary $20.49 - $24.08 ($42,620 - $50,080)

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

Highly competitive benefits programs, including:

• Medical, Dental, and Vision along with Prescription Drug Benefits
• Health Savings Account (HSA), Health Reimbursement Account (HRA), and Flexible Spending Account (FSA)
• AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

Shaping the future, building successes Heidelberg Materials - your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO2 reduction, efficient recycling technologies, and digital solutions - setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you're not just shaping the industry's future; you're shaping your own.

Let's get to work! Based in Irving, Texas, Heidelberg Materials North America is part of Heidelberg Materials, one of the world's largest integrated manufacturers of building materials and solutions. As the front runner on the path to decarbonizing the built environment and growing the circular economy in the construction materials industry, we are working on developing more sustainable building materials and solutions for the future.