CUSTOMER SVC/CLERK

Kroger; Northbrook (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional customer service. This role focuses on ensuring a pleasant shopping experience by addressing customer needs and maintaining operational efficiency. With opportunities for growth and a commitment to diversity, this position is perfect for those looking to start a fulfilling career in a supportive environment. Join a company that values teamwork and offers comprehensive benefits, including healthcare coverage, flexible scheduling, and tuition reimbursement. If you are passionate about service and teamwork, this is the opportunity for you!

Benefits

Healthcare Coverage

Flexible Scheduling

Paid Time Off

Sick Leave

Associate Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• 6 months of related experience or training in customer service.
• Ability to work in a fast-paced environment with effective communication.

Responsibilities

• Provide friendly and efficient customer service to enhance customer experience.
• Oversee front-end operations to meet sales and labor goals.
• Train and coach associates on policies and procedures.

Skills

Interpersonal Skills

Customer Service

Math Skills

Decision-Making

Communication Skills

Teamwork

Fast-Paced Environment Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

1 week ago Be among the first 25 applicants

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions, and by thanking customers for their business.
• Greet customers genuinely and friendly throughout the store; assist them by escorting to products, loading/unloading heavy items, and helping retrieve out-of-reach items.
• Anticipate customer needs; communicate effectively, respond to questions, and resolve issues promptly to foster customer loyalty.
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, excellent service, and shrink control; ensure cleanliness, maintenance, and sanitation of the front end.
• Prioritize tasks to maintain adequate front-end conditions.
• Ensure accurate customer check-out; ensure associates adhere to company policies and legal regulations.
• Train, monitor, and coach associates on policies and procedures including product handling, tendering, coupons, error procedures, and price checks to reduce shrink and waste.
• Report pricing and signage discrepancies to the pricing coordinator.
• Provide backup coverage for the service operations manager in their absence (excluding hiring and discipline).
• Maintain thorough knowledge of checkout policies, operations, and bookkeeping; complete voids, refunds, reports, perform cash and coin audits per standards.
• Operate equipment such as scanners, registers, scales, and approval machines per standards.
• Assist with front-end functions including checkout, stocking, bagging, and cleaning.
• Comply with all safety, sanitation, and health regulations; report unsafe conditions and illegal activities.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum

• High School Diploma or GED
• 6 months related experience or training, or equivalent
• Effective interpersonal and customer service skills
• Good math skills
• Sound judgment and decision-making skills
• Friendly, approachable, team-oriented demeanor
• Ability to work in a fast-paced environment
• Good oral and written communication skills

Desired

• Familiarity with Microsoft Office Word and Excel

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve customers in over 40 stores across Chicago. As part of Kroger, we celebrate diversity and aim to create positive experiences for our customers, communities, and employees. We value caring, purpose, and growth, offering opportunities for part-time work or new careers. Apply today to join our Mariano’s family!

If you need reasonable accommodation for the application process, please call 844-849-7136 or contact the store management.

Benefits

We offer comprehensive benefits supporting your well-being, including:

• Healthcare coverage (medical, dental, vision, prescriptions)
• Flexible scheduling, paid time off, holidays, sick leave
• Emotional and financial support (counseling, financial coaching)
• Associate discounts on various purchases
• Tuition reimbursement up to $21,000
• Growth opportunities through training and career pathways

For more info, visit our Benefits Page.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Administrative
• Industries: Retail