CUSTOMER SVC/CLERK

Mariano's in; Crystal Lake (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company that values respect, integrity, and diversity. As a Customer Service Clerk, you'll be at the forefront of delivering exceptional service and enhancing the shopping experience for customers. With a focus on teamwork and operational improvements, this role offers a chance to grow within a supportive environment. Enjoy flexible scheduling, comprehensive benefits, and opportunities for personal and professional development. If you are passionate about food and people, this is your chance to thrive in a dynamic setting.

Benefits

Healthcare Coverage

Flexible Scheduling

Tuition Reimbursement

Employee Discounts

Paid Time Off

Qualifications

• High School Diploma or GED required.
• Effective interpersonal and customer service skills are essential.

Responsibilities

• Deliver excellent customer service and resolve customer concerns.
• Maintain front end cleanliness and oversee operations.

Skills

Interpersonal Skills

Customer Service Skills

Math Skills

Communication Skills

Teamwork

Decision-Making Skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word, Excel)

Job description

CUSTOMER SVC/CLERK (Finance)

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities for operational improvements and enhancing the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!

If you need reasonable accommodation to complete a job application or participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including physical, emotional, financial, and more. We’ll help you thrive, with access to:

• Healthcare coverage, including medical, dental, vision, and prescriptions, through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave based on eligibility and service length.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through industry-leading training and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Qualifications:

• High School Diploma or GED
• Effective interpersonal and customer service skills
• Good math skills (add, subtract, multiply, divide)
• Sound judgment and decision-making skills
• Friendly, approachable demeanor; team player
• Ability to work in a fast-paced environment
• Good oral and written communication skills

Desired Skills:

• Familiarity with Microsoft Office Word and Excel
• Teamwork to ensure customer satisfaction and a pleasant environment
• Providing friendly, efficient customer service with sincerity, patience, and respect
• Greeting customers genuinely and assisting with products, heavy items, and reach-out items
• Anticipating customer needs, communicating effectively, and resolving issues promptly
• Overseeing front end operations to meet sales, profit, and labor goals
• Maintaining front end cleanliness, safety, and sanitation
• Training and coaching associates on policies and procedures
• Communicating pricing and signage discrepancies
• Providing backup for the service operations manager (excluding hiring and discipline)
• Knowledge of checkout procedures, operations, and bookkeeping
• Operating equipment such as scanners, registers, scales, and check approval machines
• Assisting with front-end functions like checkout, stocking, and cleaning
• Complying with food safety and safety regulations, reporting unsafe conditions and illegal activity
• Ability to perform essential functions with or without reasonable accommodation

Salary Range: $15.25 - $17.85