CUSTOMER SVC/CLERK

Kroger Mountain View Foods; Gurnee (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the grocery sector is seeking a dedicated Customer Service Clerk. In this role, you will provide exceptional service to customers, ensuring a pleasant shopping experience. Your responsibilities will include overseeing front-end operations, training team members, and maintaining compliance with company policies. The company values diversity and offers comprehensive benefits, including healthcare and tuition reimbursement, fostering a supportive environment for growth and success. If you are team-oriented and passionate about customer service, this opportunity is perfect for you.

Benefits

Healthcare Benefits

Flexible Scheduling

Emotional Support

Financial Support

Associate Discounts

Tuition Reimbursement

Growth Opportunities

Qualifications

• 6 months related experience or training or equivalent education/experience.
• Ability to work in a fast-paced environment with sound judgment.

Responsibilities

• Deliver high-level customer service and resolve customer concerns.
• Oversee front-end operations to meet sales and labor goals.
• Train and coach associates on policies and safety standards.

Skills

Customer Service Skills

Interpersonal Skills

Math Skills

Communication Skills

Decision-Making Skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Join to apply for the CUSTOMER SVC/CLERK role at Kroger Mountain View Foods

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
• Provide friendly and efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business.
• Greet customers genuinely and assist them by escorting to products, loading/unloading heavy items, and helping retrieve out-of-reach items.
• Anticipate customer needs, communicate effectively, respond to questions, and resolve issues promptly to foster loyalty.
• Oversee front-end operations to meet or exceed sales, profit, and labor goals through effective cost control, labor efficiencies, and shrink management; ensure cleanliness and sanitation.
• Prioritize tasks to maintain proper front-end conditions.
• Ensure accurate customer check-out and compliance with company policies and regulations.
• Train and coach associates on policies, procedures, and safety standards to reduce shrink and waste.
• Report pricing and signage discrepancies to the appropriate personnel.
• Provide backup coverage for the service operations manager in their absence (excluding hiring and disciplinary actions).
• Maintain knowledge of checkout procedures, operations, and bookkeeping; handle transactions, refunds, audits, and cash management per standards.
• Operate equipment such as scanners, registers, scales, and check approval machines.
• Assist with front-end functions including stocking, bagging, and cleaning.
• Comply with all safety and sanitation regulations and report unsafe conditions or illegal activities.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum

• High School Diploma or GED.
• 6 months related experience or training, or equivalent education/experience.
• Effective interpersonal and customer service skills.
• Good math skills (add, subtract, multiply, divide).
• Sound judgment and decision-making skills.
• Friendly, approachable, team-oriented demeanor.
• Ability to work in a fast-paced environment.
• Good oral and written communication skills.

Desired

• Familiarity with Microsoft Office Word and Excel.

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. We serve over 40 stores in the Chicago Metro area. As part of Kroger, we value diverse teams passionate about food and people, aiming to create positive experiences for customers and communities. We support your growth and success with a focus on food at the heart of everything.

If you need reasonable accommodation during the application process, please call 844-849-7136 or contact the store management.

What You’ll Receive From Us

The Kroger family offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities. For more details, visit our Benefits Page.