CUSTOMER SVC/CLERK

Mariano's in; Lake Zurich (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a dynamic team at a forward-thinking company dedicated to delivering exceptional customer service. This role as a Customer Service Clerk involves engaging with customers, resolving their concerns, and enhancing their shopping experience. You'll have the opportunity to grow within a supportive environment that values diversity and inclusion. With comprehensive benefits and a commitment to your well-being, this position offers a pathway to success in a thriving retail atmosphere. If you're passionate about food and people, this is your chance to shine!

Benefits

Healthcare Coverage

Flexible Scheduling

Employee Assistance Program

Tuition Reimbursement

Associate Discounts

Qualifications

• 6 months of related experience or training; or equivalent combination of education or experience.
• Ability to work in a fast-paced environment with sound judgment.

Responsibilities

• Deliver high-level service and resolve customer concerns effectively.
• Oversee front-end operations to meet sales, profit, and labor goals.

Skills

Customer Service Skills

Interpersonal Skills

Mathematical Skills

Communication Skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

CUSTOMER SVC/CLERK (Finance)

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!

If you need reasonable accommodation to complete a job application or participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Well-Being, including Physical, Emotional, Financial, and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Requirements:

• High School Diploma or GED
• 6 months of related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply, and divide)
• Sound judgment and decision-making skills
• Friendly, approachable, outgoing demeanor, team player
• Ability to work in a fast-paced environment
• Good oral and written communication skills

Desired Skills:

• Familiarity with Microsoft Office Word and Excel
• Teamwork to ensure customer satisfaction and a positive environment
• Providing friendly and efficient customer service, demonstrating sincerity, patience, and respect
• Greeting customers genuinely and assisting with products, heavy items, and out-of-reach items
• Anticipating customer needs, communicating effectively, and resolving issues promptly
• Overseeing front-end operations to meet sales, profit, and labor goals
• Maintaining front-end cleanliness, sanitation, and safety
• Training, monitoring, and coaching associates on policies and procedures
• Communicating pricing and signage discrepancies
• Providing backup for the service operations manager (excluding hiring and discipline)
• Knowledge of checkout transactions, policies, and procedures
• Operating equipment (scanner, register, scale, etc.)
• Assisting with front-end functions like checkout, stocking, and cleaning
• Complying with food safety, sanitation, and safety regulations
• Performing essential job functions with or without reasonable accommodation

Salary Range: $15.25 - $17.85