CUSTOMER SVC/CLERK

Kroger; Aurora (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Clerk to enhance customer satisfaction and improve shopping experiences. This role involves providing exceptional service, resolving customer concerns, and overseeing front-end operations to ensure efficiency and compliance with company standards. The ideal candidate will possess strong interpersonal skills, a friendly demeanor, and the ability to thrive in a fast-paced environment. Join a team that values respect, integrity, and a commitment to excellence, and contribute to creating a welcoming atmosphere for all customers.

Qualifications

• High School Diploma or GED is required.
• 6 months of related experience or training preferred.

Responsibilities

• Provide friendly and efficient customer service.
• Oversee front end operations to meet sales and profit goals.
• Train and monitor associates on front end policies.

Skills

Interpersonal Skills

Customer Service

Math Skills

Judgment/Decision Making

Communication Skills

Education

High School Diploma or GED

6 months related experience

Tools

Microsoft Office Word

Microsoft Excel

Job description

Join to apply for the CUSTOMER SVC/CLERK role at Kroger

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

1. Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
2. Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
3. Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
4. Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
5. Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
6. Determine work priorities and task lists to consistently maintain adequate front end conditions
7. Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
8. Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
9. Communicate pricing and signage discrepancies to the pricing coordinator
10. Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
11. Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
12. Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
13. Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
14. Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
15. Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

1. High School Diploma or GED
2. 6 months related experience or training; or equivalent combination of education or experience
3. Effective interpersonal and customer service skills
4. Good math skills (ability to add, subtract, multiply and divide)
5. Sound judgement/decision making skills
6. Friendly, approachable/outgoing demeanor/team player
7. Ability to work in a fast paced environment
8. Good oral and written communication skills

Desired

• Familiar with Microsoft Office Word and Excel

Additional sections about company background, benefits, team, and employment details are lengthy but relevant. The description effectively communicates responsibilities, qualifications, and minimum requirements, though it could be more concise by summarizing some sections. The formatting uses appropriate HTML tags, enhancing readability. Minor improvements could include reducing redundancy and streamlining lengthy sections for better focus and engagement.