CUSTOMER SVC/CLERK

Kroger; Crystal Lake (IL); On-site; USD 28,000 - 36,000; Part time

Job summary

An established industry player is seeking dedicated individuals to join their team in Crystal Lake, IL. This role focuses on delivering exceptional customer service and ensuring a pleasant shopping environment. As part of a dynamic team, you will engage with customers, assist with their needs, and maintain operational standards. The company values diversity and inclusion, and offers a supportive environment where you can grow and thrive. With comprehensive benefits and opportunities for advancement, this position is perfect for those looking to make a meaningful impact while building a rewarding career in retail. Join this forward-thinking organization and help create memorable experiences for customers every day.

Benefits

Healthcare Coverage

Flexible Scheduling

Paid Time Off

Employee Assistance Program

Tuition Reimbursement

Associate Discounts

Career Growth Opportunities

Qualifications

• High School Diploma or GED required with effective interpersonal skills.
• Good math skills and ability to work in a fast-paced environment.

Responsibilities

• Ensure customer satisfaction through teamwork and effective service.
• Oversee front end operations and maintain cleanliness and efficiency.

Skills

Interpersonal Skills

Customer Service Skills

Math Skills

Judgment Skills

Communication Skills

Teamwork

Ability to Work in Fast-Paced Environment

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Office Excel

Job description

Crystal Lake, IL, United States (On-site)

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

1. Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment.
2. Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business.
3. Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items.
4. Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty.
5. Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation.
6. Determine work priorities and task lists to consistently maintain adequate front end conditions.
7. Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations.
8. Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste.
9. Communicate pricing and signage discrepancies to the pricing coordinator.
10. Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline).
11. Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards.
12. Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards.
13. Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning).
14. Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity.
15. Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum
- High School Diploma or GED
- Effective interpersonal and customer service skills
- Good math skills (ability to add, subtract, multiply and divide)
- Sound judgement/decision making skills
- Friendly, approachable/outgoing demeanor/team player
- Ability to work in a fast paced environment
- Good oral and written communication skills

Desired
- Familiar with Microsoft Office Word and Excel

About Us

Based in Illinois, Mariano’s merged with The Kroger Company in 2015. Today, we’re proudly serving Mariano’s customers in over 40 stores throughout the Chicago Metro area.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Mariano’s family!

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management.

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.