CUSTOMER SVC/CLERK

Mariano's in; Gurnee (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Clerk to enhance the shopping experience for its customers. In this role, you will be responsible for providing exceptional service, resolving customer issues, and ensuring a welcoming environment. With a focus on teamwork and effective communication, you will play a vital role in supporting operations and meeting customer needs. This position offers flexible scheduling and opportunities for growth, making it an ideal choice for those eager to learn and advance in their careers. Join a company that values respect, integrity, and diversity, and help us feed the human spirit!

Benefits

Comprehensive healthcare coverage

Flexible scheduling

Emotional and financial support

Associate discounts

Tuition reimbursement

Opportunities for growth

Qualifications

• 6 months related experience or training, or equivalent education/experience.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver excellent customer service and resolve customer concerns.
• Oversee front-end operations to meet sales and profit goals.

Skills

Interpersonal Skills

Customer Service Skills

Math Skills

Decision-Making Skills

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office (Word and Excel)

Job description

CUSTOMER SERVICE/CLERK (Finance)

Deliver a high level of service and an excellent customer experience by resolving customer concerns. Identify and communicate opportunities to improve operations and enhance the shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.

As part of the Kroger family of companies, we take pride in bringing diverse teams together with a passion for food and people, all with the common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create memorable experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We support your growth by providing value and care. If you're caring, purpose-driven, and eager to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we have a fresh opportunity for you. Apply today to become part of our Mariano's family!

If you need reasonable accommodation to complete a job application or participate in the hiring process, please call 844-849-7136 or contact the store management.

What you'll receive from us:

Benefits include:

• Comprehensive healthcare coverage, including medical, dental, vision, and prescriptions, through company or collective bargaining plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holidays and sick leave, based on eligibility and tenure.
• Emotional and financial support via free counseling and confidential financial tools and coaching.
• Associate discounts on various purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over your career through our Continuing Education program.
• Opportunities for growth through training programs and diverse career pathways.

For more details, visit our Benefits Page.

Minimum qualifications:

• High School Diploma or GED
• 6 months related experience or training, or equivalent education/experience
• Strong interpersonal and customer service skills
• Good math skills (addition, subtraction, multiplication, division)
• Sound judgment and decision-making skills
• Friendly, approachable, team-oriented demeanor
• Ability to work in a fast-paced environment
• Effective oral and written communication skills

Desired qualifications:

• Familiarity with Microsoft Office (Word and Excel)
• Teamwork skills to ensure customer satisfaction and a positive environment
• Ability to provide friendly, respectful, and efficient customer service
• Greet customers warmly and assist with products, heavy items, and out-of-reach items
• Anticipate customer needs, communicate effectively, and resolve issues promptly
• Oversee front-end operations to meet sales, profit, and labor goals, ensuring cleanliness and safety
• Prioritize tasks to maintain front-end conditions
• Ensure accurate checkout procedures and compliance with policies and regulations
• Train and coach associates on policies and procedures to reduce shrink and waste
• Communicate pricing discrepancies and operate equipment per standards
• Provide backup support for the service operations manager (excluding hiring and discipline)
• Maintain knowledge of checkout transactions, policies, and bookkeeping
• Assist with front-end functions like checkout, stocking, and cleaning
• Follow all safety, sanitation, and health regulations, reporting unsafe conditions or illegal activities

Salary Range: $15.25 - $17.85 per hour