Customer Support(Voice&Non-Voice)

Newgenmax; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

3 months training

Competitive salary

Growth potential

Dynamic team

E-commerce exposure

Job summary

Newgenmax is seeking a Customer Support Executive for a remote position. You will handle voice and non-voice queries in English and Tamil with empathy, using WhatsApp and basic email tools. You will undergo 3 months of structured training to ensure top-quality support for customers.

Ideal candidates have 1–2 years in e-commerce customer support or agency support, with proficiency in Excel and Word, and a basic sales orientation. This role offers growth in a fast-growing e-commerce environment.

Qualifications

• Proficient in English and Tamil for customer interactions.
• Experience with voice and non-voice support is preferred.
• Familiar with WhatsApp communications and basic email handling.
• Basic knowledge of Microsoft Excel and Word is expected.

Responsibilities

• Respond to customer queries via phone, email, and WhatsApp.
• Provide clear, structured responses and resolve issues with empathy.
• Support customers with e-commerce-related concerns and maintain records.
• Assist in sales and upselling when opportunities arise.
• Participate in a structured training program to enhance skills.

Skills

English

Tamil

WhatsApp handling

Excel

Word

Customer support

Sales aptitude

Tools

Microsoft Excel

Microsoft Word

Job description

This is a remote position.

We are looking for a Customer Support Executive to handle voice and non-voice queries efficiently. The ideal candidate should have excellent communication skills, be proficient in English and Tamil, and be capable of handling customer inquiries with empathy. The role requires familiarity with WhatsApp handling, basic email management, and a quick learning ability for e-commerce operations.

As part of the team, you will undergo 3 months of training to ensure you provide exceptional support to our customers. A basic understanding of sales is a plus, and prior experience in e-commerce customer support or e-commerce agency support is highly preferred.

Key Responsibilities:

• Respond to customer queries via phone, email, and WhatsApp.
• Provide clear and structured responses to customer inquiries.
• Handle customer complaints and resolve issues with empathy.
• Assist customers with e-commerce-related concerns.
• Maintain customer records and update internal systems.
• Support sales and upselling when needed.
• Participate in a structured training program to enhance customer service skills.

Requirements

• Excellent communication skills in English & Tamil (mandatory).
• Experience in voice and non-voice customer support preferred.
• Ability to handle WhatsApp and basic email support.
• Strong problem-solving and conflict-resolution skills.
• Knowledge of Microsoft Excel & Word.
• 1 to 2 years of sales experience preferred.
• Prior experience in e-commerce customer support is an advantage.
• Quick learner with a basic understanding of e-commerce.
• Ability to handle customers with empathy and professionalism.

Benefits

• 3 months of structured training to enhance your skills.
• Opportunity to work in a fast-growing e-commerce environment.
• Competitive salary with growth potential.
• Work with a dynamic and supportive team.
• Gain valuable experience in customer support & sales.