Remote Ecommerce Support Executive (English & Tamil)

Newgenmax; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

3 months training

Competitive salary

Growth potential

Dynamic team

E-commerce exposure

Job summary

Newgenmax is seeking a Customer Support Executive for a remote position. You will handle voice and non-voice queries in English and Tamil with empathy, using WhatsApp and basic email tools. You will undergo 3 months of structured training to ensure top-quality support for customers.

Ideal candidates have 1–2 years in e-commerce customer support or agency support, with proficiency in Excel and Word, and a basic sales orientation. This role offers growth in a fast-growing e-commerce environment.

Qualifications

• Proficient in English and Tamil for customer interactions.
• Experience with voice and non-voice support is preferred.
• Familiar with WhatsApp communications and basic email handling.
• Basic knowledge of Microsoft Excel and Word is expected.

Responsibilities

• Respond to customer queries via phone, email, and WhatsApp.
• Provide clear, structured responses and resolve issues with empathy.
• Support customers with e-commerce-related concerns and maintain records.
• Assist in sales and upselling when opportunities arise.
• Participate in a structured training program to enhance skills.

Skills

English

Tamil

WhatsApp handling

Excel

Word

Customer support

Sales aptitude

Tools

Microsoft Excel

Microsoft Word

Job description

Newgenmax is seeking a Customer Support Executive for a remote position. You will handle voice and non-voice queries in English and Tamil with empathy, using WhatsApp and basic email tools. You will undergo 3 months of structured training to ensure top-quality support for customers.

Ideal candidates have 1–2 years in e-commerce customer support or agency support, with proficiency in Excel and Word, and a basic sales orientation. This role offers growth in a fast-growing e-commerce environment.