Customer Support & Technical Solutions Specialist

C--; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Progressive PTO

Training programs

Job summary

C & B Operations, LLC is seeking a support center representative in Sioux Falls, SD to assist customers via phone, email, and text. You will diagnose hardware and software issues on dealership products and provide timely solutions while growing product knowledge through ongoing training.

Ideal candidates have strong communication skills, problem-solving abilities, and flexibility to travel to stores as needed. A high school diploma is required, with related technical training preferred.

Qualifications

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications.
• Flexibility to travel to stores when required.
• Ability to problem solve by using all available resources.
• Outstanding customer service and communications skills.
• Ag industry knowledge-preferred.
• High school diploma or related required.
• Related technical degree preferred.
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Responsibilities

• Provide effective solutions to customer needs in a timely manner via telephone, e-mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Skills

Customer service

Communication skills

Problem solving

Technical aptitude

Travel flexibility

Microsoft Office

Education

High school diploma or equivalent

Related technical degree preferred

Tools

Microsoft Office Suites

Business systems

Internet applications

Job description

C & B Operations, LLC is seeking a support center representative in Sioux Falls, SD to assist customers via phone, email, and text. You will diagnose hardware and software issues on dealership products and provide timely solutions while growing product knowledge through ongoing training.

Ideal candidates have strong communication skills, problem-solving abilities, and flexibility to travel to stores as needed. A high school diploma is required, with related technical training preferred.