John Deere Support Center

C & B Operations, LLC; Sioux Falls (SD); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K with generous match

Progressive PTO & Paid Holidays

Job summary

C & B Operations, LLC is seeking a customer support center representative for our Field Support Office in Sioux Falls, SD. The role focuses on increasing customer satisfaction by handling calls, emails, and texts related to our John Deere dealership products and services.

Qualified applicants will undergo pre-employment drug testing and background checks. We offer competitive pay based on experience and a comprehensive benefits package, plus opportunities to grow within the company and

Qualifications

• Excellent customer service and communications skills.
• Agriculture industry knowledge is preferred.
• Ability to use computer software (Microsoft Office, business systems, internet apps).
• Flexibility to travel to stores when required.
• Strong problem-solving skills and use of available resources.

Responsibilities

• Provide support to customers via telephone, email, text, and other channels.
• Diagnose product issues and propose solutions.
• Serve as an internal resource for dealership staff and customers.
• Make outbound calls for department initiatives and training.
• Participate in ongoing training and deliver training as needed.
• Meet contact center metrics and follow Case Management requirements.

Skills

Customer service

Communication skills

Industry knowledge (ag)

Education

High school diploma or equivalent

Related technical degree preferred

Job description

C & B Operations, LLC is a progressive company that has grown over 35 years to include thirty-eight John Deere dealerships in six states currently has an opening in our support center at our Field Support Office in Sioux Falls, SD. Our support center reps work to increase customer satisfaction and loyalty by providing support for in-bound and out-bound customer calls, text messages, & emails for products and services offered throughout C & B's dealerships.

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Equipment is a drug-free workplace.

• Competitive pay based on your experience
• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short-Term Disability, Life Insurance, 401K with generous match
• Progressive Paid Time Off and Paid Holidays
• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on-the-job and for your future with us.
• Provide effective solutions to customer needs in a timely manner via telephone, e‑mail and other communication methods.
• Accurately diagnose problems with precision hardware and software on products offered through the dealership and provide solutions, if applicable.
• Serve as an internal resource for dealership employees to assist in providing customers with timely and accurate information.
• Take responsibility to ensure customer interactions always result in an effective and timely solution.
• Make outgoing calls in support of dealership department initiatives (Sales, Parts, Service, Integrated Solutions).
• Participate in ongoing training to continually develop technical knowledge and skill sets.
• Develop and deliver training to customers and employees during off-season periods.
• Meet requirements for contact center metrics (# of calls, problem resolution, etc.).
• Follow Case Management requirements (problem/resolution).

Qualifications:

• Ability to use computer software such as Microsoft Office Suites, business systems, and internet applications
• Flexibility to travel to stores when required
• Ability to problem solve by using all available resources
• Outstanding customer service and communications skills
• Ag industry knowledge-preferred
• High school diploma or related required
• Related technical degree preferred
• Ability to meet physical demands and duration of physical exertion generally required to perform tasks in support of all job functions, for example - sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.