Onsite Tech-Support & Customer Care Specialist

Intelogix; El Paso (TX); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Career Advancement

Job summary

InteLogix in El Paso, TX is seeking a Customer Service Representative to work onsite. You will assist users with scheduling exams, troubleshoot login issues, and guide customers through solutions with clear communication. This full-time, non-seasonal position emphasizes empathy, problem solving, and excellent customer service skills.

The role offers paid training, medical/dental/vision coverage, PTO, employee discounts, and opportunities for career advancement in a dynamic team.

Qualifications

• 1 year of customer service experience required.
• Typing 35 WPM with accuracy.
• Excellent attendance and reliability.
• Strong problem-solving and empathy.

Responsibilities

• Assist users with test scheduling and coordination.
• Provide real-time troubleshooting for login issues and platform errors.
• Record customer interactions and resolutions in the log database.
• Escalate complex issues to senior support staff as needed.
• Communicate technical information clearly to customers.

Skills

Customer service

Phone etiquette

Communication skills

Email proficiency

Education

High School Diploma or GED

Job description

InteLogix in El Paso, TX is seeking a Customer Service Representative to work onsite. You will assist users with scheduling exams, troubleshoot login issues, and guide customers through solutions with clear communication. This full-time, non-seasonal position emphasizes empathy, problem solving, and excellent customer service skills.

The role offers paid training, medical/dental/vision coverage, PTO, employee discounts, and opportunities for career advancement in a dynamic team.