Customer Support Specialist – Waterloo, IA

Kedia Corporation; Waterloo (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global connection services company is seeking a Customer Service Representative in Waterloo, IA. The role involves providing information and resolving customer issues through various communication channels. Ideal candidates will possess strong skills in active listening, speaking, and problem-solving while working in a fast-paced environment. Growth opportunities exist within a company that prioritizes innovation and exceptional user experiences. Applicants should be adept at using contact center software and CRM systems.

Qualifications

• Ability to give full attention and understand others.
• Skills in effective verbal communication.
• Focus on actively helping customers.

Responsibilities

• Provide information about products or services.
• Maintain records of customer interactions.
• Resolve service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

Customer relationship management CRM software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A global connection services company is seeking a Customer Service Representative in Waterloo, IA. The role involves providing information and resolving customer issues through various communication channels. Ideal candidates will possess strong skills in active listening, speaking, and problem-solving while working in a fast-paced environment. Growth opportunities exist within a company that prioritizes innovation and exceptional user experiences. Applicants should be adept at using contact center software and CRM systems.