Insurance Customer Services Specialist

H. T. PROF Group; Waterloo (IA); On-site; USD 24,796 - 27,552; Full time

Job summary

H. T. PROF Group is looking for a Customer Service Representative in Waterloo, IA, to support their sales and service team by delivering professional and timely customer service. Applicants should have at least 2 years of experience in customer service and strong organizational skills.

The role involves processing renewals, preparing applications, managing customer accounts, and ensuring excellent communication with clients. This position demands close attention to detail, along with proficiency in Windows and office software.

Qualifications

• 2+ years of Customer Service experience.
• Strong organizational skills.
• Motivated professional willing to provide excellent customer service.
• Strong attention to detail.
• Computer skills including Windows, Outlook, Word, and Excel.

Responsibilities

• Service customers through renewal processing and monthly reports.
• Gather information for new business and renewal applications.
• Prepare applications for submission to selected markets.
• Process and follow up on insurance coverage change endorsements.
• Initiate and monitor renewal processes.
• Document contacts and developments in customer accounts.
• Communicate proactively with customers and ensure follow-up.

Skills

Customer Service

Organizational skills

Attention to detail

Computer skills (Windows, Outlook, Word, Excel)

Job description

H. T. PROF Group is looking for a Customer Service Representative in Waterloo, IA, to support their sales and service team by delivering professional and timely customer service. Applicants should have at least 2 years of experience in customer service and strong organizational skills.

The role involves processing renewals, preparing applications, managing customer accounts, and ensuring excellent communication with clients. This position demands close attention to detail, along with proficiency in Windows and office software.