Multichannel Customer Support Specialist

Kedia Corporation; Cedar Rapids (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A dynamic corporation is seeking a Customer Service Representative in Cedar Rapids, IA. The role entails engaging with customers to provide information about products and services, managing records, and resolving complaints effectively. Candidates should possess strong communication skills and a customer-oriented mindset. Experience with CRM systems and call management tools is advantageous. Join us and contribute to delivering exceptional customer experiences.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services and collect payments.
• Refer unresolved customer grievances to designated departments.
• Review insurance policy terms for coverage of losses.
• Contact customers to respond to inquiries or notify them of claim investigation results.
• Resolve service or billing complaints by taking appropriate actions.
• Prepare invoices for returned goods or disputes.
• Assess validity of complaints and determine causes.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A dynamic corporation is seeking a Customer Service Representative in Cedar Rapids, IA. The role entails engaging with customers to provide information about products and services, managing records, and resolving complaints effectively. Candidates should possess strong communication skills and a customer-oriented mindset. Experience with CRM systems and call management tools is advantageous. Join us and contribute to delivering exceptional customer experiences.