Client Care & Support Specialist

Kedia Corporation; Dubuque (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A global innovative company is seeking a Customer Service Representative in Dubuque, IA. The role involves engaging with customers through various channels to provide information, resolve issues, and maintain records. Ideal candidates will possess excellent communication skills and a strong service orientation. Familiarity with contact center software and CRM is a must. If you are ready to contribute to a fast-paced, growth-oriented environment, we encourage you to apply.

Qualifications

• Knowledge in Customer and Personal Service is essential.
• Ability to use logic and reasoning to think critically.
• Good written and oral communication skills are required.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Check to ensure that appropriate changes were made to resolve customers' problems.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Spreadsheet software

Job description

A global innovative company is seeking a Customer Service Representative in Dubuque, IA. The role involves engaging with customers through various channels to provide information, resolve issues, and maintain records. Ideal candidates will possess excellent communication skills and a strong service orientation. Familiarity with contact center software and CRM is a must. If you are ready to contribute to a fast-paced, growth-oriented environment, we encourage you to apply.