Customer Service Representative

H. T. PROF Group; Waterloo (IA); On-site; USD 24,796 - 27,552; Full time

Job summary

H. T. PROF Group is looking for a Customer Service Representative in Waterloo, IA, to support their sales and service team by delivering professional and timely customer service. Applicants should have at least 2 years of experience in customer service and strong organizational skills.

The role involves processing renewals, preparing applications, managing customer accounts, and ensuring excellent communication with clients. This position demands close attention to detail, along with proficiency in Windows and office software.

Qualifications

• 2+ years of Customer Service experience.
• Strong organizational skills.
• Motivated professional willing to provide excellent customer service.
• Strong attention to detail.
• Computer skills including Windows, Outlook, Word, and Excel.

Responsibilities

• Service customers through renewal processing and monthly reports.
• Gather information for new business and renewal applications.
• Prepare applications for submission to selected markets.
• Process and follow up on insurance coverage change endorsements.
• Initiate and monitor renewal processes.
• Document contacts and developments in customer accounts.
• Communicate proactively with customers and ensure follow-up.

Skills

Customer Service

Organizational skills

Attention to detail

Computer skills (Windows, Outlook, Word, Excel)

Job description

Job Title: Customer Service Representative

Location: Waterloo, IA

Salary: $18-20/hour

Job Summary of the Customer Service Representative: The Customer Service Representative is responsible for providing support to the sales and service team in delivering professional and timely customer service to clients. This position requires a lot of attention to detail.

Job Duties & Responsibilities of the Customer Service Representative:

• Complete tasks to service customers, such as renewal processing, processing of monthly reports, and certificate issuance.
• Gather information for new business and renewal applications.
• Prepare applications for submission to selected markets.
• Process and follow up on insurance coverage change endorsements.
• Initiate and monitor renewal processes.
• Document all relevant contacts and developments to customer accounts on the Agency Management System.
• Proactively communicate with customers as needed and establish follow-up procedures for outstanding items.
• Perform any other duty relevant to agency functions as needed.

Education & Experience Requirements of Customer Service Representative:

• 2+ years of Customer Service experience.
• Must have strong organizational skills.
• Must have a motivated professional who is able and willing to provide excellent customer service.
• Must have a strong attention to detail.
• Must have computer skills, including Windows, Outlook, Word, and Excel.