Remote Travel Support Specialist (Multilingual)

RateHawk; United States; Remote; USD 10,000 - 14,000; Full time

Benefits offered by this job

Remote Work

Great Team

Flexible Schedule

Competitive Salary

Learning & Development

Hotel Discounts

Job summary

RateHawk is a fast-growing travel-tech company seeking a Customer Support Specialist (Universal Team) to keep clients happy and operations smooth. This remote role requires strong English skills and Italian (B2), plus empathy, patience, and clear communication.

You’ll resolve issues, advise on bookings, liaise with suppliers and hotels via email and phone, and use CRM systems to stay efficient. The base salary is competitive, with KPI-based bonuses, and the team is young, supportive, and eager

Qualifications

• Proficient in English (spoken and written).
• Italian language proficiency (B2).
• Strong communication and problem-solving skills.
• Ability to learn quickly and stay results-focused.

Responsibilities

• Resolve client issues and process additional services for travel bookings (European market).
• Advise clients on bookings and products.
• Engage with suppliers, hotels and clients via email and phone.
• Use CRM systems and internal databases effectively.

Skills

English (Upper-Intermediate)

Italian (B2)

Empathy

Communication

Tools

CRM systems

Internal databases

Job description

RateHawk is a fast-growing travel-tech company seeking a Customer Support Specialist (Universal Team) to keep clients happy and operations smooth. This remote role requires strong English skills and Italian (B2), plus empathy, patience, and clear communication.

You’ll resolve issues, advise on bookings, liaise with suppliers and hotels via email and phone, and use CRM systems to stay efficient. The base salary is competitive, with KPI-based bonuses, and the team is young, supportive, and eager