Customer Support Specialist, Trainee

Blue Cross & Blue Shield of Mississippi; Mississippi; On-site; USD 32,000 - 52,000; Full time

Job summary

Blue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to answer inbound calls with a welcoming voice and guide customers to the right solutions. You will listen with empathy, document interactions, and ensure follow-up with accurate notes in our system.

This role emphasizes patient, attentive service and a supportive team environment. The position offers comprehensive benefits, competitive pay, a 401(k), and strong work-life balance within a campus setting that

Qualifications

• Bachelor’s degree is required.
• Strong listening and communication skills are essential.
• Ability to use multiple screens/applications while talking to customers.
• Excellent time management and organizational skills.

Responsibilities

• Answer inbound phone calls with a professional, warm and friendly tone.
• Listen carefully to caller needs and ask helpful questions.
• Guide callers through solutions, troubleshooting, or resource options.
• Record accurate notes in our system for proper follow-up.
• Provide calm, expert guidance to callers.

Skills

Active listening

Clear spoken communication

Computer proficiency

Multitasking across screens

Time management

Education

Bachelor’s degree

Job description

Healthy Careers Start Here Your career begins here! At Blue Cross & Blue Shield of Mississippi, we care deeply about the health of our community.

We’re not just about providing health insurance, we are creating a strong, supportive community which encourages every Mississippian to live their healthiest life.

Customer Support Specialist

Our Customer Support team believes in kindness, patience, and active listening. You will be the welcoming voice of our company. You will answer inbound phone calls, listen to people with empathy, and guide them to the right solutions. You do not just answer questions; you make people feel heard and supported every single day.

Blue Cross & Blue Shield of Mississippi welcomes you to this role. Enjoy top-tier compensation, great health benefits, a 401(k), and generous paid time off in a role that respects your work-life balance. Bring your professional background to a team where you will truly advocate for others.

Responsibilities

• Answer incoming phone calls with a professional, warm and friendly tone.
• Listen carefully to caller needs and ask helpful questions.
• Guide callers through solutions, troubleshooting, or resource options.
• Record accurate notes in our system to ensure callers get the proper follow-up.
• Support callers with calm, expert guidance.

Essential Skills and Experience

• Bachelor’s degree.
• Computer proficiency with the ability to utilize multiple screens/applications while maintaining focus on a conversation.
• Exceptional communication skills both active listening and a clear spoken communication style.
• A natural focus on discovering functional answers to resolve issues.
• Strong organizational skills and time management.

Life in this role

Every day you will come to a structured work setting that demands you bring your best. The supportive team environment and culture of learning provide the ability to build true connections that empower you to grow and succeed. With a focus on your health, the work environment allows you to thrive. The walking track, onsite gym and café are just a few of the highlights of the campus. Monthly Team Blue events allow you to meet new people and quickly become a member of the family.

Benefits

We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field.

We partner with our Network Providers to ensure the highest quality, evidence-based care is provided in each care setting from primary care to specialty care through our Primary Care Home, Blue Distinction+ Centers of Excellence and Maternity Care Quality initiatives.

We partner with employer groups to make every workplace a healthy workplace by providing tools and information to help employees take ownership of their health and understand and make the most of their benefits, all while working to manage health and healthcare costs.

We partner with community leaders and organizations to make healthy living resources available to all Mississippians through the work of the Blue Cross & Blue Shield of Mississippi Foundation, our support of the arts and culture and our Team Blue volunteers.

These partnerships and our dedicated team of employees are making a difference every day, in our communities and in the lives of each person we reach.

Equal Opportunity Employer

Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Us

At Blue Cross & Blue Shield of Mississippi, we work daily to help Mississippians find their personal answers to this question through health and wellness partnerships with quality healthcare providers, employer groups and community leaders across the state. Our goal is to help each person along their journey to a healthier life... their Blue Wellness Journey. Our health and wellness benefits are designed to support our members in understanding their health and in receiving the care they need at the right time and place, beginning with establishing a healthy relationship with a Primary Care Network Provider through an annual wellness visit at no out-of-pocket cost.

So, what does it mean to be healthy? The answer is about you, your health, your life... and all its possibilities.

Join us

Live healthy. Live Blue.