Health Plan Support Specialist — Remote

Blue Cross and Blue Shield of Louisiana Inc.; Louisiana (MO); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana is seeking an Account Advisor for high-volume inbound calls. You will assist members and providers with health plan questions, benefits, eligibility, and claims, using multiple systems and scripts.

The role emphasizes accuracy, empathy, and professional communication while documenting each interaction. The position requires 1 year of customer service or medical office experience, a high school diploma, and the ability to multitask in a call center

Qualifications

• High School Diploma or equivalent preferred.
• 1 year of customer service or medical office experience required.
• A certificate in medical office assistant or medical coding can be used in lieu of the one year experience.
• Previous call center experience preferred.

Responsibilities

• Take approximately 40–50 inbound calls per day.
• Serve as the first point of contact for the organization.
• Answer questions related to benefits, eligibility, claims, and general account issues.
• Use multiple systems while speaking with callers.
• Follow scripts to provide accurate information.
• Handle challenging or emotional calls professionally and calmly.
• Document each call thoroughly before moving to the next.
• Meet performance goals in efficiency, accuracy, quality, and attendance.

Skills

Verbal communication

Written communication

Customer service

Call center

Multitasking

Time management

Microsoft Office

PC skills

Active listening

Problem solving

Education

High School Diploma or equivalent

Job description

Blue Cross and Blue Shield of Louisiana is seeking an Account Advisor for high-volume inbound calls. You will assist members and providers with health plan questions, benefits, eligibility, and claims, using multiple systems and scripts.

The role emphasizes accuracy, empathy, and professional communication while documenting each interaction. The position requires 1 year of customer service or medical office experience, a high school diploma, and the ability to multitask in a call center