Customer Support Specialist — Tech Help & Billing

associacareers; Richardson (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

associacareers is seeking a Customer Service Representative to be the first point of contact for customers visiting the office, handling inquiries, and providing support. The role includes updating homeowner and association data, resolving billing questions, and offering troubleshooting assistance.

Ideal candidates will have a high school diploma or GED and at least one year of related experience, with strong communication, confidentiality, and teamwork skills to maintain efficient office

Qualifications

• High School Diploma or GED required.
• At least one year of directly related or closely related experience.

Responsibilities

• Act as the first point of contact for customers visiting the office when needed.
• Update homeowner and association information in C3 and shared files.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Provide troubleshooting and technical assistance to customers.

Skills

Communication skills

Customer service

Time management

Team collaboration

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Phone systems

Job description

associacareers is seeking a Customer Service Representative to be the first point of contact for customers visiting the office, handling inquiries, and providing support. The role includes updating homeowner and association data, resolving billing questions, and offering troubleshooting assistance.

Ideal candidates will have a high school diploma or GED and at least one year of related experience, with strong communication, confidentiality, and teamwork skills to maintain efficient office