Hybrid Client Success Partner & Website Advocate

ProSites Inc.; Murrieta (CA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

ProSites Inc. is seeking a Customer Care Specialist in Murrieta, CA, with a hybrid schedule.

You will drive client success by turning clients into partners, delivering outstanding service through phone, email, and chat, and guiding clients on their marketing plans. The role requires 3+ years in a fast-paced customer service setting, CRM experience (Salesforce preferred), and strong time and project management.

Qualifications

• 3+ years of customer service in a fast-paced, technical call center environment.
• Familiarity with CRM systems, preferably Salesforce.com.
• Strong time management and project management skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Position the agency as a partner who provides leadership, insights, and guidance with the client’s marketing plan(s).
• Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency.
• Have an extremely high level of ownership and responsibility; represent the client internally.
• Define client success benchmarks and ensure a collaborative relationship with the client to ensure those benchmarks are achieved.
• Become the client’s trusted website consultant by recommending best-practices for their website through aesthetics, ease of navigation, and overall architecture.
• Assign, update, and manage client requests through cases in our ticketing system.
• Provide existing clients recommendations on overall site edits/performance.
• Demonstrate outstanding customer service through phone, email, and chat support.
• Perform edits through our proprietary website editor (required knowledge of Word, HTML, scripting, etc.)
• Regular and reliable attendance is expected as this is a full-time position
• Other duties as assigned by management

Skills

Customer service experience

Time management

Project management

Tools

Salesforce CRM

Microsoft Office

Job description

ProSites Inc. is seeking a Customer Care Specialist in Murrieta, CA, with a hybrid schedule.

You will drive client success by turning clients into partners, delivering outstanding service through phone, email, and chat, and guiding clients on their marketing plans. The role requires 3+ years in a fast-paced customer service setting, CRM experience (Salesforce preferred), and strong time and project management.