Customer Success Pro: Tech Help & Website Support
Brilliance One
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Brilliance One is looking for a Customer Success teammate to help clients understand and manage their websites, hosting, domains, DNS, and email. You will guide users through updates, troubleshoot issues, and ensure customers feel confident online.
Responsibilities include assisting with content changes, hosting questions, and domain/DNS configuration, while documenting actions and following up on resolutions. A collaborative environment values clear communication and problem solving.
Qualifications
- Experience helping clients with websites, hosting, domains, DNS, and email is helpful.
- Familiarity with WordPress, Cloudflare, and domain registrars is a plus.
- Ability to document work and communicate clearly with customers.
Responsibilities
- Help customers with content updates, page questions, basic troubleshooting, forms, links, images, and other website-related needs.
- Assist with hosting questions, SSL issues, site availability, migrations, backups, and escalation of more complex technical problems.
- Troubleshoot domain settings, DNS records, email records, and common configuration issues.
- Support mailbox setup and basic email configuration, DNS-related email issues, and common questions.
- Explain issues clearly, document actions, and communicate next steps to customers.
Skills
Tools
Job description
Brilliance One is looking for a Customer Success teammate to help clients understand and manage their websites, hosting, domains, DNS, and email. You will guide users through updates, troubleshoot issues, and ensure customers feel confident online.
Responsibilities include assisting with content changes, hosting questions, and domain/DNS configuration, while documenting actions and following up on resolutions. A collaborative environment values clear communication and problem solving.
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