Client Support Specialist — Proactive Relationship Builder

simera-talent; San Francisco (CA); Remote; USD 48,000 - 70,000; Full time

Job summary

Simera-talent is seeking a Client Support Specialist to deliver proactive, professional assistance and build strong client relationships. You will respond to inquiries across email, phone, and chat, resolve issues, and maintain thorough records while collaborating with internal teams.

The role emphasizes clear communication, multitasking, and delivering a high level of client satisfaction in a remote-friendly environment.

Qualifications

• Proven experience in client support or customer service roles.
• Ability to work independently and collaborate with internal teams.
• Strong communication, interpersonal and organizational skills.
• Experience using CRM and ticketing platforms to manage client requests.

Responsibilities

• Respond to client inquiries via email, phone, chat, and other channels.
• Provide accurate information based on client needs and procedures.
• Assist clients with questions, requests, and service concerns.
• Troubleshoot problems and provide effective solutions.
• Follow up to ensure requests are resolved and documented.
• Escalate complex issues to internal teams when needed.
• Maintain accurate records of interactions and resolutions.
• Monitor open requests and ensure timely follow-up and closure.
• Identify recurring concerns and relay feedback to other teams.
• Collaborate with departments to resolve issues efficiently.

Skills

Verbal communication

Written communication

Customer service

Relationship building

Problem-solving

Active listening

Time management

Multitasking

CRM proficiency

Remote collaboration

Tools

CRM systems

Ticketing platforms

Email & chat tools

Job description

Simera-talent is seeking a Client Support Specialist to deliver proactive, professional assistance and build strong client relationships. You will respond to inquiries across email, phone, and chat, resolve issues, and maintain thorough records while collaborating with internal teams.

The role emphasizes clear communication, multitasking, and delivering a high level of client satisfaction in a remote-friendly environment.