Customer Support Specialist - Spanish Bilingual

carfax; Fremont (VA); On-site; USD 36,000 - 69,000; Full time

Benefits offered by this job

401(k) / DCPP matching

Annual bonus program

4-Day summer work weeks

Casual, dog-friendly office spaces

Job summary

Join Team CARFAX as a Bilingual Customer Support Specialist in Fremont, Virginia. This role involves handling customer queries through calls and emails, providing information, and resolving issues efficiently. Candidates must be fluent in English and Spanish with strong communication and problem-solving skills.

The position offers competitive compensation and benefits, including a 401(k) matching program and generous time-off policies. To learn more about the benefits, visit our website.

Qualifications

• Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Positive, 'can-do' attitude with proven problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound calls and emails from Dealer customers efficiently.
• Act as the first point of contact for dealer support.
• Guide Dealers through services and tools to maximize benefits.
• Maintain accurate records of customer interactions.
• Work closely with other departments for a seamless experience.
• Gather customer feedback to improve services.

Skills

Fluent in English

Fluent in Spanish

Customer Service

Problem-solving

Communication Skills

Education

High school diploma or equivalent

Tools

MS Office (Excel, PowerPoint, Word)

Salesforce or other CRM software

Job description

Join Team CARFAX as a Bilingual Customer Support Specialist

What you'll be doing:

• Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.
• Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
• Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
• Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
• Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers.
• Feedback and Improvement: Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.

What we're looking for:

• Bilingual: Fluent in English and Spanish
• Education: A high school diploma or equivalent is required.
• Experience: Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Attitude: Positive, "can-do" attitude with proven problem-solving skills.
• Communication Skills: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment.
• Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

What’s in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

The anticipated annual base salary range for this position is $36,000 - $69,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.