Customer Support Specialist

carfax; Fremont (VA); On-site; USD 36,000 - 69,000; Full time

Benefits offered by this job

401(k) / DCPP matching

Annual bonus program

Generous time-off policies

Job summary

Join carfax as a Customer Support Specialist in Fremont, VA. In this role, you will handle customer interactions with professionalism, resolve inquiries and assist dealers in maximizing CARFAX products.

A high school diploma and 2 years of customer service experience are required. The position offers competitive compensation, including a salary range of $36,000 - $69,000 and a casual, dog-friendly office environment.

Qualifications

• Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Positive attitude with proven problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound calls and emails from Dealer customers professionally.
• Assist Dealers by guiding them through services and tools.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service experience

Problem-solving skills

Communication Skills

Proficiency in MS Office

Familiarity with CRM software

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Join Team CARFAX as a Customer Support Specialist

Our four-day week continues in Summer 2026!

What you'll be doing:

• Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency, providing accurate information and resolving queries effectively.
• Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
• Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
• Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
• Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers.
• Feedback and Improvement: Gather customer feedback to help improve our services and processes, proactively sharing insights with the team to enhance overall customer satisfaction.

What we’re looking for:

• Education: A high school diploma or equivalent is required.
• Experience: Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Attitude: Positive, “can‑do” attitude with proven problem‑solving skills.
• Communication Skills: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
• Adaptability: Ability to thrive in a fast‑paced, dynamic environment.
• Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

What’s in it for you:

• Competitive compensation, benefits and generous time‑off policies
• 4‑Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog‑friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

The anticipated annual base salary range for this position is $36,000 - $69,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long‑term incentives, and a comprehensive benefits package, where applicable.