Dealer Account Manager

carfax; Fremont (VA); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

4-Day summer work weeks

Winter holiday break

401(k) / DCPP matching

Annual bonus program

Casual, dog-friendly office

Job summary

CARFAX is hiring a Dealer Account Manager in Virginia, requiring 3 days per week in-office. You will maintain and grow relationships with dealers, upsell CARFAX products, and achieve monthly goals from a phone-based environment.

The role emphasizes customer service, strong communication, and CRM usage, with a collaborative cross-team approach. The company supports a four-day week in summer 2026 and competitive benefits.

Qualifications

• Experience in customer service, relationship management and retention
• Exceptional communication and time management skills
• Goal oriented and results driven
• Ability to work independently and prioritize multiple tasks
• Ability to persuade and influence through product knowledge
• Experience using a CRM tool (Salesforce preferred)
• Spanish speaking is a plus but not required

Responsibilities

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• Provide top notch customer service and establish rapport with key decision makers
• Achieve monthly metric goals by driving growth with existing CARFAX dealers
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements
• Demonstrate a strong work ethic by being a highly motivated self-starter

Skills

Customer service

Relationship management

Retention strategies

Communication

Time management

CRM experience

Tools

Salesforce

Job description

Join Team CARFAX as a Dealer Account Manager

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We're more than just a company: We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment. One last thing: Our four-day week continues in Summer 2026!

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs.

What you'll be doing:

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• Provide top notch customer service and establish rapport with key decision makers
• Achieve monthly metric goals by driving growth with existing CARFAX dealers
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements
• Demonstrate a strong work ethic by being a highly motivated self-starter

What we're looking for:

• Customer service, relationship management and retention experience
• Exceptional communication & time management skills
• Goal oriented and results focused
• Ability to work independently and prioritize multiple tasks
• Ability to persuade & influence others through demonstrated product knowledge
• Experience with a CRM tool (Salesforce preferred)
• Spanish speaking is a plus but not required

What's in it for you:

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces

Don't just take our word for it:

• 13x VA Best Places to Work
• 12x Top Workplaces in Washington (Presented by The Washington Post and WTOP)
• 9x Washingtonian Great Place to Work
• 5x USA Today Top Workplaces
• 5x St. Louis Post-Dispatch Best Places to Work

The anticipated annual base salary range for this position is $55,000 - $65,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

Carfax is committed to providing competitive compensation that reflects local market conditions and individual contributions. In addition to base salary, employees may be eligible for incentive compensation, long-term incentives, and a comprehensive benefits package, where applicable.