Customer Support Specialist

CARFAX; Centreville (VA); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Annual bonus program

4-Day summer work weeks

Casual, dog-friendly office

Job summary

CARFAX is seeking a Customer Support Specialist in Centreville, Virginia, where you'll handle dealer interactions and ensure top-notch service. The role requires a high school diploma and a positive can-do attitude.

Ideal candidates will have at least 2 years of experience in customer service, excellent communication skills, and proficiency in MS Office. Enjoy a competitive salary, generous time-off policies, and a productive, dog-friendly work environment.

Qualifications

• Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Positive, can-do attitude with proven problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
• Act as the first point of contact for dealer support, offering solutions to inquiries.
• Assist Dealers by guiding them through our services and tools.

Skills

Problem-solving

Communication Skills

Customer Interaction

Adaptability

Education

High school diploma or equivalent

Tools

MS Office (Excel, PowerPoint, Word)

Salesforce or other CRM software

Job description

Customer Support Specialist

Customer Service Jobs Centreville, Virginia

Description

Join Team CARFAX as a Customer Support Specialist

Is it time you bragged about where you work? At CARFAX we do, every day. We pride ourselves on being mission‑focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company: We help millions of consumers make better‑informed decisions every day. We know our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast‑paced environment. One last thing: Our four‑day week continues in Summer 2026! Are you a clear communicator with a knack for solving problems and delivering top‑notch customer service? CARFAX is looking for a Customer Service Representative who will be the friendly and knowledgeable voice our customers can trust. Join our team and help us create an exceptional experience for our Dealer customers. This position will require 3 days in the office per week, subject to change with future business needs.

What you’ll be doing:

• Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency. Provide accurate information and resolve queries effectively.
• Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
• Support and Guidance: Assist Dealers by guiding them through our services and tools, ensuring they maximize the benefits of CARFAX products.
• Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
• Collaboration: Work closely with other departments to ensure a seamless experience for our Dealer customers.
• Feedback and Improvement: Gather customer feedback to help improve our services and processes. Proactively share insights with the team to enhance overall customer satisfaction.

What we’re looking for:

• Education: A high school diploma or equivalent is required.
• Experience: Minimum of 2 years’ experience in a customer service role, preferably in a call center environment.
• Attitude: Positive, can‑do attitude with proven problem‑solving skills.
• Communication Skills: Excellent written and verbal communication skills.
• Technical Skills: Proficiency in MS Office (Excel, PowerPoint, Word). Familiarity with Salesforce or other CRM software is a plus.
• Adaptability: Ability to thrive in a fast‑paced, dynamic environment.
• Team Player: Collaborative mindset with flexibility to adapt to changing priorities and initiatives.

What’s in it for you:

• Competitive compensation, benefits and generous time‑off policies
• 4‑Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus programCasual, dog‑friendly, and innovative office spaces
• For a comprehensive list of benefits, please visit our website: https://jobs.jobvite.com/carfax/p/benefits

Don’t just take our word for it:

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post‑Dispatch Best Places to Work

US Equal Opportunity Employer Statement:

CARFAX is an affirmative action/equal opportunity employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug‑free workplace. We are a participant in E‑Verify.

Canadian Equal Opportunity Employer Statement:

CARFAX Canada is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

We’re committed to providing accommodations by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email [e-mail].