Customer Support Specialist | SAP & Parts Orders

GAGE PERSONNEL; Blandon (PA); On-site; USD 27,000 - 39,000; Full time

Job summary

GAGE PERSONNEL is seeking a diligent Customer Support Specialist in Blandon, PA to assist end consumers, dealers, builders, designers, and territory sales managers. The role emphasizes timely communication, issue resolution, and a positive customer experience from start to finish.

This is a temp-to-hire opportunity in a professional setting, with a $24/hr pay rate. Responsibilities include handling inquiries via phone, email, and chat; documenting interactions; processing orders and

Qualifications

• 2+ years of customer service experience.
• Experience working in a SAP environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Excellent interpersonal skills with the ability to remain calm and professional in escalated situations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Serve as a customer advocate by providing exceptional service and support.
• Investigate and resolve customer concerns by identifying the root cause and determining the best solution.
• Process parts orders and service authorizations as needed to facilitate issue resolution.
• Follow up with customers to ensure concerns have been addressed and resolved satisfactorily.
• Accurately document customer interactions, transactions, comments, and complaints.
• Collaborate with internal teams to ensure seamless customer support.
• Perform other duties as assigned.

Skills

Customer service experience

Verbal & written communication

Team collaboration

Tools

SAP

Job description

GAGE PERSONNEL is seeking a diligent Customer Support Specialist in Blandon, PA to assist end consumers, dealers, builders, designers, and territory sales managers. The role emphasizes timely communication, issue resolution, and a positive customer experience from start to finish.

This is a temp-to-hire opportunity in a professional setting, with a $24/hr pay rate. Responsibilities include handling inquiries via phone, email, and chat; documenting interactions; processing orders and