Customer Support Specialist

GAGE PERSONNEL; Blandon (PA); On-site; USD 27,000 - 39,000; Full time

Job summary

GAGE PERSONNEL is seeking a diligent Customer Support Specialist in Blandon, PA to assist end consumers, dealers, builders, designers, and territory sales managers. The role emphasizes timely communication, issue resolution, and a positive customer experience from start to finish.

This is a temp-to-hire opportunity in a professional setting, with a $24/hr pay rate. Responsibilities include handling inquiries via phone, email, and chat; documenting interactions; processing orders and

Qualifications

• 2+ years of customer service experience.
• Experience working in a SAP environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Excellent interpersonal skills with the ability to remain calm and professional in escalated situations.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Serve as a customer advocate by providing exceptional service and support.
• Investigate and resolve customer concerns by identifying the root cause and determining the best solution.
• Process parts orders and service authorizations as needed to facilitate issue resolution.
• Follow up with customers to ensure concerns have been addressed and resolved satisfactorily.
• Accurately document customer interactions, transactions, comments, and complaints.
• Collaborate with internal teams to ensure seamless customer support.
• Perform other duties as assigned.

Skills

Customer service experience

Verbal & written communication

Team collaboration

Tools

SAP

Job description

## Customer Support Specialist**Blandon,PA**Posted: 11/04/2026Employment Type:Customer ServiceIndustry: PROFESSIONAL CAREERSPay Rate: $24/hr## Job Description**Job Overview**Local employer seeking a customer-focused and detail-oriented **Customer Support Specialist**. In this role, you will provide exceptional support to end consumers, dealers, builders, designers, and territory sales managers by delivering timely communication, resolving issues efficiently, and ensuring a positive customer experience from start to finish.**\\*Temp to Hire Opportunity\\*****Responsibilities*** Respond to customer inquiries via phone, email, and chat in a timely and professional manner.* Serve as a customer advocate by providing exceptional service and support.* Investigate and resolve customer concerns by identifying the root cause and determining the best solution.* Process parts orders and service authorizations as needed to facilitate issue resolution.* Follow up with customers to ensure concerns have been addressed and resolved satisfactorily.* Accurately document customer interactions, transactions, comments, and complaints.* Collaborate with internal teams to ensure seamless customer support.* Perform other duties as assigned.**Qualifications*** 2+ years of customer service experience* Experience working in a SAP environment* Strong verbal and written communication skills* Proficiency with Microsoft Office applications, including Outlook, Excel, and Word* Excellent interpersonal skills with the ability to remain calm and professional in escalated situationsGage is a trusted professional recruiting firm with over 40 years of experience, connecting top talent with career opportunities in multiple sectors. With a people-first approach, Gage empowers and connects employers and candidates across multiple industries, including finance, accounting, administrative, manufacturing, skilled trades, and more. Gage specializes in direct-hire skilled and professional placements, as well as contract jobs, internships and temporary roles with local, national and global employers. Gage is an equal opportunity employer headquartered in Reading, Pennsylvania.