Customer Support Specialist - Real Estate Tech

PLACE Corporate Careers; Bellingham (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Short Term Disability

Life Insurance

Long Term Disability Insurance

401k program

Vacation and sick days

Job summary

PLACE, powered by Brivity, is seeking a Customer Support Representative in Washington. You will be the frontline for customer inquiries, delivering product expertise and empathetic service while collaborating with Escalation and Product teams to improve systems.

This role suits someone who thrives in a fast-paced, customer-first environment and aims to grow technical and communication skills. Salary ranges from $22 to $25 per hour with benefits, equity in the program, and opportunities to

Qualifications

• Excellent verbal and written communication skills.
• Ability to learn product knowledge quickly and accurately.
• Proven ability to manage multiple priorities with accuracy.
• Comfort with using AI tools to enhance productivity and customer experience.

Responsibilities

• Resolve product or service issues by clarifying customer concerns and root causes, and following up to ensure satisfaction.
• Provide accurate information via calls, chats, and tickets using appropriate tools.
• Handle high volumes of interactions with professionalism and efficiency.
• Identify recurring issues and share trends to inform product improvements.
• Suggest process or product enhancements to improve customer experience.
• Meet or exceed individual and team service targets.
• Handle complaints with empathy and composure, representing the brand professionally.

Skills

Clear communication

Multitasking

Empathy

Problem-solving

Team player

Willingness to learn AI tools

Tools

CRM software

Job description

PLACE, powered by Brivity, is seeking a Customer Support Representative in Washington. You will be the frontline for customer inquiries, delivering product expertise and empathetic service while collaborating with Escalation and Product teams to improve systems.

This role suits someone who thrives in a fast-paced, customer-first environment and aims to grow technical and communication skills. Salary ranges from $22 to $25 per hour with benefits, equity in the program, and opportunities to