Customer Support Representative

PLACE Corporate Careers; Bellingham (WA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Short Term Disability

Life Insurance

Long Term Disability Insurance

401k program

Vacation and sick days

Job summary

PLACE, powered by Brivity, is seeking a Customer Support Representative in Washington. You will be the frontline for customer inquiries, delivering product expertise and empathetic service while collaborating with Escalation and Product teams to improve systems.

This role suits someone who thrives in a fast-paced, customer-first environment and aims to grow technical and communication skills. Salary ranges from $22 to $25 per hour with benefits, equity in the program, and opportunities to

Qualifications

• Excellent verbal and written communication skills.
• Ability to learn product knowledge quickly and accurately.
• Proven ability to manage multiple priorities with accuracy.
• Comfort with using AI tools to enhance productivity and customer experience.

Responsibilities

• Resolve product or service issues by clarifying customer concerns and root causes, and following up to ensure satisfaction.
• Provide accurate information via calls, chats, and tickets using appropriate tools.
• Handle high volumes of interactions with professionalism and efficiency.
• Identify recurring issues and share trends to inform product improvements.
• Suggest process or product enhancements to improve customer experience.
• Meet or exceed individual and team service targets.
• Handle complaints with empathy and composure, representing the brand professionally.

Skills

Clear communication

Multitasking

Empathy

Problem-solving

Team player

Willingness to learn AI tools

Tools

CRM software

Job description

BRIVITY | Powered by PLACE

About PLACE:

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.

About Brivity:

Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000+ of the nation’s top producing real estate agents and teams, including those Powered by PLACE.

Customer Support Representative

Our Customer Support Representatives are the front line of our customer experience, providing product expertise, solutions, and service with empathy and precision. They take full ownership of customer inquiries, ensuring timely documentation and resolution, while collaborating closely with the Escalation and Product teams to improve systems and enhance the overall customer journey.

This role is ideal for someone who thrives in a fast-paced, customer-first environment, enjoys problem-solving, and is eager to grow their technical and communication skills.

Reports to: Support Team Lead

Responsibilities

• Resolve product or service issues by clarifying customer concerns, identifying root causes, determining the best solutions, and following up to ensure satisfaction.
• Deliver accurate, timely, and complete information through calls, chats, and support tickets using the appropriate tools and resources.
• Manage high volumes of customer interactions while maintaining professionalism and efficiency.
• Identify recurring issues and communicate trends or feedback to leadership to inform product enhancements.
• Recommend process or product improvements that elevate the customer experience.
• Meet or exceed personal and team service-level targets.
• Handle complaints with empathy and composure, always representing the brand with professionalism.
• Follow established communication standards, procedures, and guidelines.
• Go above and beyond to engage and delight customers.
• Stay informed about company updates, events, and promotions to provide accurate information to customers.

Your Skills

• Strong verbal and written communication skills.
• Proven ability to learn and maintain thorough product knowledge.
• Demonstrated success in managing multiple priorities with attention to detail and accuracy.
• Strong pattern recognition and analytical thinking skills.
• Excellent organizational and multitasking abilities.
• Ability to respond to customer inquiries in a professional, timely, and empathetic manner.
• Willingness to learn and leverage AI tools to enhance productivity, efficiency, and customer experience.
• Positive, team-oriented attitude with a desire to continuously learn and improve.

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.

Employees and their qualified dependents are offered the following benefits:

• Medical
• Health Savings Account
• Dental
• Vision

Additionally they are eligible to enroll in the following voluntary benefits:

• Short Term Disability
• Accidental and Illness Insurance
• Life Insurance

Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company’s 401k program.

Employees are offered the following:

• VacationTime as Needed
• 10 Sick Days
• 9 Paid Holidays and 2 Paid Floating Holidays
• 3 days of Bereavement Leave
• Time off for Voting and Jury Duty
• Employee Assistance Program

Employees are eligible to participatein the company’s yearly Stock Purchase Program.

Salary: $22-25 per hour

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.