Customer Care & Solutions Specialist

Kedia Corporation; Sandy (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading technology company located in Sandy, UT is seeking a Customer Service Representative. The role entails providing excellent support by resolving customer inquiries, maintaining records of interactions, and ensuring satisfaction. Ideal candidates will possess strong communication skills and the ability to handle challenging situations efficiently. Join a dynamic team dedicated to innovation and customer satisfaction.

Qualifications

• Experience in customer service roles is preferred.
• Strong communication skills are essential.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Confer with customers to provide information about products and services.
• Keep records of customer interactions and transactions.
• Resolve customers' service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Autodialers

Avaya software

Microsoft Excel

Job description

A leading technology company located in Sandy, UT is seeking a Customer Service Representative. The role entails providing excellent support by resolving customer inquiries, maintaining records of interactions, and ensuring satisfaction. Ideal candidates will possess strong communication skills and the ability to handle challenging situations efficiently. Join a dynamic team dedicated to innovation and customer satisfaction.