Customer Care Specialist — Growth & Problem Solver

Kedia Corporation; Layton (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

A reputable business services company in Layton, UT is seeking a Customer Service Representative to provide exceptional support to customers. This role involves handling inquiries, keeping records of interactions, and resolving issues efficiently. The ideal candidate will possess strong communication and problem-solving skills, alongside a commitment to customer satisfaction. This opportunity offers growth in a fast-paced environment, providing the foundation to develop and innovate in the service field.

Qualifications

• Knowledge of customer needs assessment.
• Experience in resolving customer complaints.
• Strong communication skills.

Responsibilities

• Confer with customers by telephone or in person.
• Keep records of customer interactions.
• Determine charges for services and process payments.
• Respond to customer inquiries and notify them of results.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Tools

Contact center software

CRM software

Electronic mail software

Spreadsheet software

Job description

A reputable business services company in Layton, UT is seeking a Customer Service Representative to provide exceptional support to customers. This role involves handling inquiries, keeping records of interactions, and resolving issues efficiently. The ideal candidate will possess strong communication and problem-solving skills, alongside a commitment to customer satisfaction. This opportunity offers growth in a fast-paced environment, providing the foundation to develop and innovate in the service field.