Customer Support Specialist — Product Help & Loyalty

SGS Consulting; Iowa City (IA); On-site; USD 22,000 - 32,000; Full time

Job summary

SGS Consulting in Johnston, IA is seeking a customer service professional to handle inquiries about products via phone, email, and chat. You will assist with product availability, compatibility, and warranty information, and manage loyalty programs and customer accounts.

The role requires 6+ months of customer service experience, strong communication and troubleshooting skills, and proficiency with Microsoft Office.

Qualifications

• 6+ months of customer service experience.
• Knowledge of agriculture, turf and utility vehicles.
• Prior experience in Agriculture or Technology dealer channels.
• Bachelor’s degree or higher in a related field is preferred.

Responsibilities

• Handle customer inquiries and product-related issues via phone, email, and chat.
• Provide support for product availability, compatibility, and complaints.
• Assist with warranty registration and coverage details.
• Offer out-of-warranty assistance and troubleshooting guidance.
• Perform parts and publications lookups for customers.
• Manage Loyalty Rewards programs and customer accounts.
• Onsite work (Johnston, IA) five days a week; shifts may change based on volume.

Skills

Strong communication & negotiation

Customer service experience

Troubleshooting skills

Hours & holidays availability

Education

Associate’s or Bachelor’s degree in Business/Communications/Engineering/IT

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

SGS Consulting in Johnston, IA is seeking a customer service professional to handle inquiries about products via phone, email, and chat. You will assist with product availability, compatibility, and warranty information, and manage loyalty programs and customer accounts.

The role requires 6+ months of customer service experience, strong communication and troubleshooting skills, and proficiency with Microsoft Office.