Licensing & Revenue Ops Specialist

SGS Consulting; Iowa City (IA); Vor Ort; USD 55.000 - 65.000; Vollzeit

Zusammenfassung

SGS Consulting in Iowa City is seeking a Customer Support and Enrollment Specialist to handle inquiries from customers and dealers about product information, licensing, and enrollment activities.

You will manage calls and emails, gather enrollment data, and enter details into internal systems, using Excel and OneNote, while applying complex scripts to ensure accurate, compliant responses. This role requires strong communication, data analysis, and the ability to navigate evolving processes.

Qualifikationen

• Experience working directly with customers and dealers.
• Ability to leverage data and analytics to identify opportunities and solve problems.
• Understanding of revenue recognition principles for software licensing models.
• Cross-functional experience in product management, sales & marketing, legal, data, accounting, or order fulfillment.
• Knowledge of go-to-market strategies for software licensing and precision technologies.

Aufgaben

• Act as the first point of contact for customer and dealer inquiries regarding product/service information, licensing, and enrollment activities.
• Handle inbound and outbound calls, as well as emails, to assist with customer queries.
• Provide exceptional customer service while navigating various conversations and gathering enrollment information.
• Utilize complex scripts and processes to clarify customer details and provide accurate assistance.
• Manage contract, legal entity, and tax-related conversations.
• Create follow-up actions and enter relevant data into internal systems after each interaction.
• Execute processes to validate completeness and effectiveness for broader service application.
• Work through ticketing systems to process dealer/customer requests efficiently.

Kenntnisse

Interpersonal skills

Real-time conversations

Problem solving

Data analytics

Multi-project management

Detail-oriented

Adaptability

Ausbildung

Bachelor’s Degree or equivalent experience

Experience with customers and dealers

Tools

Excel

OneNote

Jobbeschreibung

SGS Consulting in Iowa City is seeking a Customer Support and Enrollment Specialist to handle inquiries from customers and dealers about product information, licensing, and enrollment activities.

You will manage calls and emails, gather enrollment data, and enter details into internal systems, using Excel and OneNote, while applying complex scripts to ensure accurate, compliant responses. This role requires strong communication, data analysis, and the ability to navigate evolving processes.