Global Customer Support Specialist

SGS Consulting; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

SGS Consulting seeks a customer support specialist to provide high‑level help via phone, email, and web chat for the Client's PIB product suite, including Factiva and Newswires. You will address global inquiries, assist with billing and account administration, and strive to retain customers with professional service.

Ideal candidates will have a college degree, strong English communication, and a desire to grow within the company, with experience in CRM systems like Salesforce a plus.

Qualifications

• College degree desired.
• Experience in customer support is a plus.
• Familiarity with CRM systems is preferred.

Responsibilities

• Provide high‑level telephone, email, and web chat support for the Client’s PIB products; including Factiva, Client’s Risk & Compliance, and Client’s Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional-level support to retain Client’s customers and increase customer loyalty.
• Follow a large set of procedural guidelines and resolve complex customer queries independently.

Skills

Salesforce experience

Desire to grow within the company

Previous research experience

Education

College degree

Job description

SGS Consulting seeks a customer support specialist to provide high‑level help via phone, email, and web chat for the Client's PIB product suite, including Factiva and Newswires. You will address global inquiries, assist with billing and account administration, and strive to retain customers with professional service.

Ideal candidates will have a college degree, strong English communication, and a desire to grow within the company, with experience in CRM systems like Salesforce a plus.