Customer Service Representative

SGS Consulting; Iowa City (IA); In loco; USD 22.000 - 32.000; Tempo pieno

Descrizione del lavoro

SGS Consulting in Johnston, IA is seeking a customer service professional to handle inquiries about products via phone, email, and chat. You will assist with product availability, compatibility, and warranty information, and manage loyalty programs and customer accounts.

The role requires 6+ months of customer service experience, strong communication and troubleshooting skills, and proficiency with Microsoft Office.

Competenze

• 6+ months of customer service experience.
• Knowledge of agriculture, turf and utility vehicles.
• Prior experience in Agriculture or Technology dealer channels.
• Bachelor’s degree or higher in a related field is preferred.

Mansioni

• Handle customer inquiries and product-related issues via phone, email, and chat.
• Provide support for product availability, compatibility, and complaints.
• Assist with warranty registration and coverage details.
• Offer out-of-warranty assistance and troubleshooting guidance.
• Perform parts and publications lookups for customers.
• Manage Loyalty Rewards programs and customer accounts.
• Onsite work (Johnston, IA) five days a week; shifts may change based on volume.

Conoscenze

Strong communication & negotiation

Customer service experience

Troubleshooting skills

Hours & holidays availability

Formazione

Associate’s or Bachelor’s degree in Business/Communications/Engineering/IT

Strumenti

Microsoft Office (Excel, Word, Outlook)

Descrizione del lavoro

Job Responsibilities:

• Handle customer inquiries and product-related issues via phone, email, and chat.
• Provide support for product availability, compatibility, and complaints.
• Assist with warranty registration and coverage details.
• Offer out-of-warranty assistance and troubleshooting guidance.
• Perform parts and publications lookups for customers.
• Manage Loyalty Rewards programs and customer accounts.
• Monday - Friday, between 7:00 AM - 6:00 PM CST.
• Must be available for any 8-hour shift within this window.
• Onsite work (Johnston, IA) required five days a week.
• Shifts may change based on volume.
• 6-week initial training on an 8:00 AM - 4:30 PM shift.
• Full productivity expected 3-4 months after start date.
• Training includes: 2 weeks of classroom training.
• 2-4 weeks of on-the-job mentoring.
• 2 weeks of classroom training.
• 2-4 weeks of on-the-job mentoring.
• May involve Tier 1 or Tier 2 support responsibilities.

Skills:

• Strong communication, negotiation, and conflict resolution skills.
• 6+ months of customer service/support experience.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong computer, research, and troubleshooting skills.
• Ability to work required hours and occasional holidays.

Education/Experience:

• Knowledge of agriculture, turf (mowers), and utility vehicles.
• Prior experience in Agriculture or Technology dealer channels.
• Associate’s or Bachelor’s degree in Business, Communications, Engineering, IT, or a related field.