Customer Experience Specialist

SGS Consulting; Williamstown (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

SGS Consulting seeks a dedicated customer support professional in New Jersey to deliver high-quality service across multiple channels. The role emphasizes proactive problem solving, relationship building, and adherence to established procedures.

The ideal candidate demonstrates strong English communication, a customer-centric mindset, and the ability to adapt to evolving product platforms and guidelines. On-site position with opportunities for professional development.

Qualifications

• Strong English written and verbal communication in a corporate setting.
• Ability to handle challenging customer inquiries professionally.
• Ability to follow procedures and meet deadlines.
• Willingness to learn new systems quickly.

Responsibilities

• Provide high-level telephone, email, and web chat support for PIB products including Factiva, Risk & Compliance, and Newswires.
• Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
• Provide professional-level support to retain customers and increase loyalty.
• Multitask, prioritize, and resolve concerns while maintaining superior service levels.
• Follow all relevant procedures from start to finish and meet key performance indicators.

Skills

Salesforce

Customer service

Communication

Research experience

Education

College degree

Job description

SGS Consulting seeks a dedicated customer support professional in New Jersey to deliver high-quality service across multiple channels. The role emphasizes proactive problem solving, relationship building, and adherence to established procedures.

The ideal candidate demonstrates strong English communication, a customer-centric mindset, and the ability to adapt to evolving product platforms and guidelines. On-site position with opportunities for professional development.