Bilingual Customer Care Specialist (English/Spanish)

CARPENTER & BLACK SMITH FURNITURE, INC.; Riverside (CA); Remote; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Competitive compensation

Paid Time Off

Career Growth Opportunities

Job summary

CARPENTER & BLACK SMITH FURNITURE, INC. is seeking a Customer Service Representative to interact with customers, identify needs, process orders, and resolve complaints to ensure a positive service experience.

The ideal candidate is friendly, computer savvy, and capable of staying calm under pressure while meeting personal and team quotas. The role involves using scripts, handling calls and emails, and documenting interactions.

Qualifications

• Bachelor's Degree in relevant field (Business, Business Administration, Communication) or equivalent.
• 1+ years of proven experience as a Customer Service Representative or in a similar role.
• 1+ years of experience in order processing.
• Bilingual (English and Spanish).
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure and multi-task.
• Highly organized with the ability to prioritize projects and manage time effectively.
• Attention to detail and accuracy.

Responsibilities

• Review daily shipping log, create bills of lading, pick demands, and provide to warehouse to ship orders.
• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer's call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.
• Perform other duties as assigned.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Education

Bachelor's degree in relevant field

Tools

CRM software

Job description

CARPENTER & BLACK SMITH FURNITURE, INC. is seeking a Customer Service Representative to interact with customers, identify needs, process orders, and resolve complaints to ensure a positive service experience.

The ideal candidate is friendly, computer savvy, and capable of staying calm under pressure while meeting personal and team quotas. The role involves using scripts, handling calls and emails, and documenting interactions.