Customer Experience Specialist

Express Flooring; Tempe (AZ); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision options

401(k) with company match

Paid PTO and holidays

Life insurance and disability coverage

Employee assistance program

Job summary

Express Flooring is seeking a Customer Care Specialist to join our operations team. The role involves helping clients with questions, resolving issues, and delivering an exceptional customer experience across phone, email, chat, and text.

You’ll thrive if you’re a strong communicator, detail-oriented, and energized by helping others. The position is in-person, full-time, with weekend shifts and a competitive compensation package.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in customer service, account management, construction management, or a related role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a passion for customer support.
• Reliability, professionalism, and the ability to thrive in a fast-paced environment.

Responsibilities

• Interact with customers by phone, email, chat, and text to answer questions and provide support.
• Communicate clearly, simplify information, give updates, and follow up as needed.
• Resolve customer inquiries, concerns, and complaints quickly and professionally.
• Maintain accurate records, process transactions, and schedule services.
• Build strong product knowledge to answer questions and recommend solutions.
• Share customer feedback to support process and service improvements.
• Work with internal teams to ensure smooth, positive customer experiences.
• Adhere to company policies, procedures, and regulatory guidelines.

Skills

Customer service

Account management

Construction management

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CRM systems

ERP systems

Job description

Express Flooring is seeking a Customer Care Specialist to join our operations team. The role involves helping clients with questions, resolving issues, and delivering an exceptional customer experience across phone, email, chat, and text.

You’ll thrive if you’re a strong communicator, detail-oriented, and energized by helping others. The position is in-person, full-time, with weekend shifts and a competitive compensation package.