Customer Support Specialist: Policy & Billing Resolution

Mercury Insurance Company; United States; Remote; USD 17,225 - 21,000; Full time

Job summary

Mercury Insurance Company is seeking a Customer Support Specialist to join their team. In this role, you will provide exceptional service to customers by processing transactions and resolving issues. The ideal candidate should have strong problem-solving skills and be proficient in Microsoft Office applications.

The position requires one year of experience in customer service, a high school diploma, and Spanish proficiency is preferred. The job offers a fixed schedule of 40 hours per week after training.

Qualifications

• Minimum 1 year of experience in a customer service or call center role preferred.
• Prior experience working remotely is a plus.
• Must be able to type a minimum of 30 WPM.

Responsibilities

• Provide knowledgeable answers to customer inquiries regarding policies.
• Handle complex customer requests including policy changes.
• Investigate and resolve customer concerns.

Skills

Customer service expertise

Proficient in Microsoft Word

Proficient in Excel

Proficient in Outlook

Spanish fluency

Education

High School diploma or equivalent

Job description

Mercury Insurance Company is seeking a Customer Support Specialist to join their team. In this role, you will provide exceptional service to customers by processing transactions and resolving issues. The ideal candidate should have strong problem-solving skills and be proficient in Microsoft Office applications.

The position requires one year of experience in customer service, a high school diploma, and Spanish proficiency is preferred. The job offers a fixed schedule of 40 hours per week after training.