Remote Customer Support Specialist – Policy & Billing

Mercury Insurance Co.; United States; Remote; USD 32,000 - 57,000; Full time

Benefits offered by this job

Flexible location

Paid training

4 weeks training

Competitive benefits

Career growth opportunities

Job summary

Mercury Insurance Co. is hiring a Customer Support Specialist in the United States. The role involves processing customer transactions, resolving issues, and delivering exceptional service across multiple channels.

Training starts November 30, 2026, for four weeks with 8am–4:45pm PST, after which a fixed 40-hour schedule includes a Saturday shift. Ideal candidates have proficiency in Word, Excel, and Outlook, plus strong problem-solving and communication abilities.

Qualifications

• High School diploma or equivalent, some college preferred.
• Minimum 1 year experience in a customer service and/or call center role; experience with high volume calls is preferred.
• Prior experience working in a remote environment is a plus.
• Must be able to type a minimum of 30 WPM.

Responsibilities

• Policy & Billing Support: Provide knowledgeable answers to inquiries regarding policy coverage, deductibles, billing, claims, and account details.
• Advanced Inquiry Resolution: Handle complex requests including policy changes, payment processing, updating methods, due dates, pay plans, and portal resets.
• Problem Resolution: Investigate and resolve customer concerns with internal and external parties to address billing or coverage issues.
• Documentation & Compliance: Ensure accurate documentation, protect customer privacy, and support system navigation for customers and agents using Mercury systems.
• Escalated Issues: Address concerns related to rate increases, policy changes, and other complex issues.
• Other Duties: Perform other assigned functions as needed.

Skills

Word

Excel

Outlook

Typing 30 WPM

Customer service

Communication

Education

High School diploma or equivalent

Some college preferred

Job description

Mercury Insurance Co. is hiring a Customer Support Specialist in the United States. The role involves processing customer transactions, resolving issues, and delivering exceptional service across multiple channels.

Training starts November 30, 2026, for four weeks with 8am–4:45pm PST, after which a fixed 40-hour schedule includes a Saturday shift. Ideal candidates have proficiency in Word, Excel, and Outlook, plus strong problem-solving and communication abilities.