Hybrid Customer Service Specialist - Billing & Policy Support

Central Insurance Company; Van Wert (OH); Hybrid; USD 26,000 - 33,000; Full time

Job summary

Central Insurance is seeking a Customer Service Specialist in Van Wert, OH. This role focuses on delivering exceptional customer experiences by handling billing and policy questions, solving problems, and building trusted relationships with policyholders and agents.

You will work in a hybrid model with a 9:30am–6:00pm EST Monday–Friday schedule. Prior experience in customer service and knowledge of the Microsoft Office suite are preferred; Spanish language skills are a plus.

Qualifications

• 1 year experience in customer service
• Bilingual Spanish is preferred
• Knowledge of Microsoft product suite is preferred

Responsibilities

• Handle a high volume of incoming calls and emails from policyholders, agents, and internal customers
• Research and respond to customer inquiries with initiative and judgment
• Apply knowledge of the billing system and other applicable systems
• Process electronic premium payments and handle billing transactions

Skills

Customer service

Bilingual Spanish

Tools

Microsoft Office

Job description

Central Insurance is seeking a Customer Service Specialist in Van Wert, OH. This role focuses on delivering exceptional customer experiences by handling billing and policy questions, solving problems, and building trusted relationships with policyholders and agents.

You will work in a hybrid model with a 9:30am–6:00pm EST Monday–Friday schedule. Prior experience in customer service and knowledge of the Microsoft Office suite are preferred; Spanish language skills are a plus.