Remote Auto & Property Claims Specialist

Mercury Insurance Co.; United States; Remote; USD 32,000 - 57,000; Full time

Benefits offered by this job

Competitive compensation

Work from anywhere in the UnitedStates

Paid time off

Bonus programs

Insurance benefits

401(k) retirement plan

Education assistance

Job summary

Mercury Insurance is seeking a Claims Representative to investigate and resolve auto and property damage claims with a focus on customer service. The role involves handling high call volumes, documenting interactions, and coordinating with other teams to ensure timely payments and claims resolution.

The class start date and paid training are provided; some roles may require in-person interviews. A valid high school diploma and potential licensing are preferred.

Qualifications

• High School Diploma or GED required.
• Preferred: Associate degree.
• May require Company-sponsored Adjuster’s license upon hire.

Responsibilities

• Verifies and explains coverage to policyholders, setting expectations on the claims process.
• Sets reserves for anticipated losses, arranges vehicle inspections and rentals, and referrals to specialty teams.
• Acts as primary customer contact and coordinates with other departments to respond to inquiries with empathy.
• Resolves claims timely and accurately, monitors progress and exposures, pays claims promptly.

Skills

Customer service

Multi-tasking

Written communication

Verbal communication

Emotional intelligence

Remote work accountability

MS Office

Claims software

Workspace setup

Education

High School Diploma or GED

Associate degree

Tools

MS Office

Claims software

Job description

Mercury Insurance is seeking a Claims Representative to investigate and resolve auto and property damage claims with a focus on customer service. The role involves handling high call volumes, documenting interactions, and coordinating with other teams to ensure timely payments and claims resolution.

The class start date and paid training are provided; some roles may require in-person interviews. A valid high school diploma and potential licensing are preferred.