Billing & Policy Support Specialist – Customer Experience

Van Wert Works; Van Wert (OH); On-site; USD 26,000 - 33,000; Full time

Job summary

Central Insurance is seeking a Customer Service Specialist to help policyholders and agents navigate billing and policy questions, delivering solutions that improve the customer experience. You'll work on a high-volume service team focused on accuracy, empathy, and timely responses.

Responsibilities include handling calls and emails, applying knowledge of the billing system, processing payments, and supporting Personal Lines and Commercial Lines inquiries, with a flexible schedule 9:30am–6:00pm

Qualifications

• 1 year of customer service experience.
• Strong customer handling and problem-solving skills.
• Familiarity with Microsoft product suite preferred.

Responsibilities

• Handle a high volume of inbound calls and emails from policyholders, agents, and internal customers.
• Research and respond to inquiries with initiative and judgment.
• Provide solutions and options to customer needs, using billing systems and other applicable tools.
• Process electronic premium payments and handle billing transactions.

Skills

Customer service

Conflict resolution

Problem solving

Microsoft Office

Tools

Microsoft Office

Job description

Central Insurance is seeking a Customer Service Specialist to help policyholders and agents navigate billing and policy questions, delivering solutions that improve the customer experience. You'll work on a high-volume service team focused on accuracy, empathy, and timely responses.

Responsibilities include handling calls and emails, applying knowledge of the billing system, processing payments, and supporting Personal Lines and Commercial Lines inquiries, with a flexible schedule 9:30am–6:00pm